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Frequently Asked Questions

Here are some of examples of frequently asked questions from our customers:

How do I place an order and make payment?

1. Get a quote easily using the online quote form

2. Reply to your emailed quote and please include your full billing/delivery address in the email

3. If you are happy to proceed then please email any artwork you may have to sales@mugs2go.co.uk

4. We will email you an invoice to be paid by bank transfer

When will I receive my order?

After proof approval we aim to despatch all orders within 48 business hours

Orders or proof approval received after 12noon will be processed the following working day.

Where do we deliver free to?

All deliveries to UK Mainland are free excluding deliveries to Northern Ireland, Isle of Wight, Isle of Man & Scottish Highlands and Islands.

Where do I send my artwork?

Depending on file sizes please either upload your artwork to our site, email to sales@futureprintleeds.co.uk or use a free online large file transfer programme

Can I cancel my order?

Yes, as long as it is prior to proof approval, once you have approved your proof you will not be able to cancel your order. If you have purchased our artwork service and we have already started your artwork when you wish to cancel, you will be charged for the artwork but not the print.

Will you send me a proof before printing?

Yes, we will email you a free PDF proof to approve after your order is placed.

Can I make changes to my proof?

If you have supplied your own artwork then you will need to resubmit your amended artwork. However, if you have purchased our artwork service with your print order then we can make the changes you require.

If I make changes do I need to approve another proof?

Yes, no matter how minor the changes may be, approval of the amended proof is required.

Who is responsible for making sure my artwork is correct?

It is your responsibility to ensure that artwork supplied is correct, this also applies when using our design services. We cannot stress enough the importance of checking your proof thoroughly, any errors or omissions not spotted once the artwork has been approved will be solely your responsibility.

If you have any further questions, please contact us on: 0113 2522 866 or email sales@mugs2go.co.uk

1

Your Details

* denotes required field

The first thing we need is your contact details so we can email you a copy of your quote and also keep in touch should you decide to place an order with us.






2

Job Specification

Now please fill in the specification for your job and hit the "get quote button". If you change your mind afterwards just change the details on the form and re-submit it.

What style Mug do you want?


What Mug do you want?


What quantity do you Want?


Artwork

You can supply your own artwork or our team can create it for you. A one off charge of £20.00 + VAT applies. Instructions on how to submit artwork in the proper format will be provided after your order is confirmed.


Please send your artwork to sales@mugs2go.co.uk

Marketing Preferences

We may, from time to time, wish to contact you with offers and information from our family of printing companies. We NEVER share your details with third parties.


Express Delivery

Is your order urgent? Add express delivery for £40 + VAT, get your artwork to us by 12pm and we'll have your order with you within 72 hours.



 

Free Delivery Service

We pride ourselves not only on quality products but efficient and flexible turnaround to suit you. Delivery to mainland UK is free (except NI, Scottish Highlands & Islands & Isle of Wight) as standard and we can even deliver white label to your client if required at no extra cost to you.

We usually turn jobs around in 24-48 hours. We are always willing to work with you if required on urgent jobs. If you do need an order urgently then get in touch and we will do everything we can for you.

Any Questions? We Are More Than Happy To Help At Anytime.

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